At newbuy.app, we strive to provide the best home delivery service by partnering with reliable, professional delivery teams in your area. We’ll carefully select the best delivery options for your order to make sure everything arrives safe and sound. Depending on what you purchase, your order may arrive in multiple shipments from different providers.
Delivery is FREE on any order over $59 (before taxes). If your order is under $59, the delivery charge is only $15.
COVID-19 DELIVERY UPDATE
TO ENSURE THE SAFETY OF OUR CUSTOMERS & DELIVERY PARTNERS, OUR DELIVERY SERVICES HAVE TEMPORARILY CHANGED
Our delivery partners continue to perform deliveries to the best of their ability under the current circumstances. This includes taking steps to ensure the safety of delivery associates and customers by reducing contact throughout the delivery process.
- Deliveries will be made to your doorstep, porch, apartment lobby or garage rather than in-home.
- Delivery teams will no longer be unboxing, setting up or removing packaging during any deliveries.
- Exchanges and returns are currently suspended.
- Product warranty’s still apply and we will still help with product that arrives damaged or defective. (Note: Any damages or defects must be emailed to customercare@newbuy.app within 72 hours of delivery.)
- If anyone in your household has any flu-like symptoms, we ask that you contact us to reschedule your delivery to a later date.For any customers who wish to reschedule delivery to a later date, we are happy to accommodate this request.
Some deliveries may be delayed due to local regulations, shipping delays and warehouse closures. Our customer care team will get in touch with affected customers to inform them of any delays.
We do apologize for these inconveniences and hope to resume our usual service practices as soon as possible once the current health risks decrease.
Small Parcel Deliveries
Most home decor items (rugs, bedding, accent furniture, wall art, etc…) are delivered through small parcel delivery services such as UPS, FEDEX and PUROLATOR. You will receive a tracking number to trace your package once the item leaves the warehouse. These items will be delivered to your door and require a signature to be received. If no one is available a “door knocker” will be left with pickup instructions or another attempt will be made.
Scheduling Your Delivery
During the checkout process, you can often select the ideal delivery date that works for you based on availability in your area. Otherwise, once your order is complete, you will receive an order confirmation email which will specify your estimated delivery date(s).We’ll contact you if this date changes for any reason.
You will receive an update from us when your order is ready to ship or when your order is ready at the local delivery warehouse. At which time we will contact you to confirm your delivery date or select the next available date that works best for you.
Please contact our Customer Care team at least 72 hours before your set delivery date if you would like to make any changes.
Preparing for your Delivery
The name on the order must match the government-issued photo ID of the person receiving the delivery. If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance.
If you’re having your product delivered somewhere else, or you’d like to have someone else receive it for you, we’ll need to confirm those details with you at least 72 hours prior to delivery.
The delivery warehouse will contact you the day before or morning of delivery to advise the time window (with the exception of small parcel/threshold deliveries). Regrettably, due to the volume of deliveries that must be routed each day, it is impossible to give exact times.
Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.
During your Delivery
To help protect you from theft and fraud, we require the person listed on the order be on hand, show valid government-issued photo ID and provide their matching signature at the time of delivery.
We request all of our customers to please inspect their order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts before signing the proof of delivery document and before assembling the product.If any damage is found, please specify these issues on the proof of delivery before signing for the order.
Any damages or missing pieces must be reported within 72 hours of delivery by contacting our customer care team via email. When reporting a damage, please include photos as well as a detailed description of the issue.